Work
Anonymised where clients prefer it. The numbers are real.
Workflow automation for order handling and shipping
Context
Orders were typed manually from emails into three systems. One staff member spent over 40 hours per week shuffling data.
Solution
12 connected workflows: order intake via email parsing, automatic creation in ERP and warehouse, driver assignment, delivery confirmation to the customer. Self-hosted n8n.
AI agent for first-line customer support
Context
The support team was drowning in recurring tier-1 tickets. Long response times, no weekend coverage.
Solution
An AI agent trained on the internal knowledge base and wired into the ticketing system. Classification, direct answers, escalation to humans only when uncertain.
End-to-end onboarding and CRM automation
Context
Client onboarding required 15+ manual steps across four tools. Errors and delays with every new engagement.
Solution
A single flow: contract signature → CRM creation → document request → calendar coordination → kickoff meeting. All in one pipeline.
No hard specialism. But in these fields we know the patterns.
Usually. Let us listen before we propose.